When considering childcare you have a right to ask plenty of questions, and we will be happy to answer them. However, some of your questions can only be answered when you stop in for a visit. Meantime, we invite you to look around and find the answers you need to make the right choice for you and your child.

• Do I have to provide food for my child?
• What happens if my child has an accident?
• Do I have to keep my child home if he/she is sick?
• Does my child have to be toilet trained?
• Can my child celebrate his/her birthday at the centre?
• Do you provide class pictures?
• What if my needs change and I require care for different days?
• Could my child be abused at the centre?
• Is my child required to nap while at the centre?
• When do I get a receipt?

Do I have to provide food for my child?

Snacks and meals are provided and prepared fresh daily by our full time cook. You are not required to provide any food. Acting reasonably, we can accommodate and alter our meals for children with certain allergies and/or religious observations. Restricted diets must be discussed with our supervisor upon registration.

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What happens if my child has an accident?

Serious accidents are a rare occurance, however if a serious accident occurs the appropriate first aid treatment is administered. An accident report will be completed by staff. The parent/guardian will then be called and informed of these events. Should urgent medical treatment be required Emergency Medical Services will be called.

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Do I have to keep my child home if he/she is sick?

Yes. The childcare centre is not the place for a sick child. Many illnesses are contagious. Just as you would want to protect your child from other sick children, you must do the same for them. Having a sick child attend Daycare along with it’s stimulating environment is not in the best interest of your child’s well being.

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Does my child have to be toilet trained?

No, your child does not have to be toilet trained. When your child is ready we will work with you in developing his/her independence.

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Can my child celebrate his/her birthday at the centre?

Your child's birthday is a special event. Parents are welcome to bring in a treat (cupcakes, cookies, cake, etc) for your child to share with his/her friends.

Food served to the children at the centre must be from an "approved source". An approved source is a food premise that is inspected by the appropriate federal, provincial or municipal inspection agency. It is important to note that food that is made in the home of a parent, volunteer or staff member is not an approved source, and is not to be served to the children.

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Do you provide class pictures?

Once a year a photographic studio visits the centre to take individual and group photos. Parents will be advised of the date and will have the option of placing an order.

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What if my needs change and I require care for different days?

We can accommodate, availability permitting and with two weeks written notice.

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Could my child be abused at the centre?

One of the benefits of licensed childcare is the constant supervision. We have taken great care over the choice of our staff, all staff is required to provide a recent criminal reference check provided by the police department. It would be highly unlikely for a person to act improperly. Our employment conditions specify instant dismissal for such an incident. You can be confident in the safety of your child.

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Is my child required to nap while at the centre?

Each child under six is provided an individual cot which is labelled with his/her name. The child is encouraged to nap and is offered an opportunity to do so. If the child is not able or willing to nap he/she will take part in quiet activities. Most children under the age 5 nap while at the centre.

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When do I get a receipt?

Receipts are provided to everyone and are generally issued at the end of the calendar year. We will provide receipts upon your child’s withdrawal or upon your request

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